Inhouse Guest Information
Allows access to main door and room door
Most effective method for using the room key is by inserting then removing the key from the slot in one smooth motion
Keep keys safe from phones and magnets which will demagnetise the magnetic strip on the card. This will prevent the key from working properly.
Check in time is 2pm
Check out time is 10:30am
Reception is currently open from 7am till 11pm. If you will be arriving to check in outside these time please let us know. You may be required to be charged the after-hours access fee of $40.
If your keys do not work or lost while outside the staffing hours there is an after hours access phone you can call which incurs a $40 call out fee
Our reception is open from 7am till 11pm
The after-hours phone number is 0410 181 810 (only active after 11pm)
We are currently offering our in-house guests free WiFi. To access the WiFi, you will need to connect to the "devere" network. Some rooms may have stronger signals than others due to the strength and location of the access points on each level.
Our lobby usually has the most stable connection to the WiFi
Credit card imprint
Upon your arrival a $50 imprint will be pending on your credit card
This imprint will normally endure for 5 to 7 working days for local accounts while over seas card may take an extra 3 to 4 days
The amount is not refunded, but rather be cancelled since the transaction is never officially debited from your account
If after 11 working days, the amount still remains pending please let us know and we can send your bank an Credit Card Authorisation release form. Please ensure you check you most current bank statement.
Self service laundry
The hotel has two washers and two dryers located opposite the elevators on level 4, Crick Avenue side
Machines are coin operated with $4 for wash and another $4 for dry. It is best to use 2 x $2 coins.
You may purchase washing detergent from Woolworths supermarket, located 3 minutes walk on Macleay Street
Iron and board provided for this area for rooms without it (please keep tidy and in the laundry area)
Due to Covid19, we do not provide daily cleaning.
We will service your room once every 7 days while you are in-house.
The reception can provide you with extra amenities during staffing hours, such as towels, tea and coffee, shampoo, etc
All our rooms have kettle and tea bags/coffee sachets.
Most of our rooms have switches on front of the bed side table to turn on/off the air conditioner, bedroom lights and television.
To call reception during staff hours, please dial 9 on the room phone.