Inhouse Guest Information

Room Keys

  • Allows access to main door and room door

  • Most effective method for using the room key is by inserting then removing the key from the slot in one smooth motion

  • Keep keys safe from phones and magnets which will demagnetise the magnetic strip on the card. This will prevent the key from working properly.

Check In/Out

  • Check in time is 2pm

  • Check out time is 10:30am

  • Reception is currently open from 7am till 11pm. If you will be arriving to check in outside these time please let us know. You may be required to be charged the after-hours access fee of $40.

After-hours Access

  • If your keys do not work or lost while outside the staffing hours there is an after hours access phone you can call which incurs a $40 call out fee

  • Our reception is open from 7am till 11pm

  • The after-hours phone number is 0410 181 810 (only active after 11pm)

Free WiFi

  • We are currently offering our in-house guests free WiFi. To access the WiFi, you will need to connect to the "devere" network. Some rooms may have stronger signals than others due to the strength and location of the access points on each level.

  • Our lobby usually has the most stable connection to the WiFi

Credit card imprint

  • Upon your arrival a $50 imprint will be pending on your credit card

  • This imprint will normally endure for 5 to 7 working days for local accounts while over seas card may take an extra 3 to 4 days

  • The amount is not refunded, but rather be cancelled since the transaction is never officially debited from your account

  • If after 11 working days, the amount still remains pending please let us know and we can send your bank an Credit Card Authorisation release form. Please ensure you check you most current bank statement.

Self service laundry

  • The hotel has two washers and two dryers located opposite the elevators on level 4, Crick Avenue side

  • Machines are coin operated with $4 for wash and another $4 for dry. It is best to use 2 x $2 coins.

  • You may purchase washing detergent from Woolworths supermarket, located 3 minutes walk on Macleay Street

  • Iron and board provided for this area for rooms without it (please keep tidy and in the laundry area)

Housekeeping

  • Due to Covid19, we do not provide daily cleaning.

  • We will service your room once every 7 days while you are in-house. 

  • The reception can provide you with extra amenities during staffing hours, such as towels, tea and coffee, shampoo, etc

 

Room Facility

  • All our rooms have kettle and tea bags/coffee sachets.

  • Most of our rooms have switches on front of the bed side table to turn on/off the air conditioner, bedroom lights and television.

  • To call reception during staff hours, please dial 9 on the room phone.